Live Streaming Event FAQs
If more than one performance is being streamed and you need to exchange to a different performance, either before your show, or after a missed show, just email us at firstname.lastname@example.org and we will exchange your ticket free of charge.
However, if you are watching the replay after the live event has finished you will be able to catch up and watch the performance again with the options to pause and rewind.
We know you’re not in the theatre space, but you can do some things to increase your viewing pleasure!
Make sure you have a strong internet connection. If able, connect via Ethernet cable directly to your internet router. If on WiFi, make sure your signal is strong and you are not too far from your router. You can run an internet speed test here (Crowdcast recommends at least 5MB/s speeds). Try to minimize other internet usage on your network such as online gaming, video streaming and video meetings in other rooms.
While the show can be accessed on a mobile device, we recommend watching the show on a larger screen laptop or desktop, especially if viewing with more than one person. Go full screen (on Windows usually F11). If you’re feeling adventurous, think about connecting your device to your TV!
Set up your device somewhere where you can get comfortable. In your living room or by your couch. Make sure you can see the screen well.
Make sure to plug in your device for power. We wouldn’t want your battery to die mid-performance!
There may be some extra interactivity such as polls, Q&As and chat, so make sure you can access your device in case you want to join in the fun. Grab a snack, dim the lights, get comfortable and enjoy the show!
This new medium involves a lot of technology between the actors and you. We appreciate your patience in case we run into any technical difficulties. If you do run into issues, we recommend you refresh your browser first. If for whatever reason, you lose connection entirely, you can always log back in on any device (including your phone) to continue viewing.
If you have any further questions, please reach out to email@example.com