Our Response to Coronavirus
10 December 2021
We understand that some people may feel anxious about returning to public spaces. There are some great tips on how to manage COVID related anxiety and worry from the NHS here.
In order to comply with the requirements of the Society Of London Theatre & UK Theatre's 'See It Safely' marque, we ask that you observe the following steps that we are taking to protect you, our staff and our performers:
Please do not attend the venue if you:
- believe you may be infected with COVID-19;
- have experienced symptoms in the last 14 days;
- have been in close proximity to anyone who has experienced symptoms in the last 14 days;
- have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
- have been instructed to self-isolate.
- Will I need a face covering?
- In line with government guidance, face coverings are now mandatory throughout our building unless exempt.
- Do I need to sanitise my hands?
- Yes we ask that you sanitise your hands as you enter the building and do so again after touching objects and surfaces.
- Will I have my temperature checked?
- We may well be taking temperature checks. If our digital thermometer reads that your temperature is 37.8C or higher, you and your party will not be allowed to enter the venue and the face value of your tickets will be refunded or exchanged.
- What are the social distancing rules?
- Although for some events we might be operating at full capacity, we ask you to maintain a safe social distance where possible when queuing to take your seats and when moving around the theatre. Remember that we ask you to wear a correctly fitting face covering at all times whilst in the venue.
- Will I be able to buy interval refreshments?
- As you enter the venue, you will be able to purchase drinks and order interval drinks. These MUST NOT be consumed in the bar area. Either step outside if it’s pleasant or go directly to your seat, taking your drinks with you. Confectionery will not be on sale. We would prefer it if transactions were cashless and there may be a one-way system in place.
- How will my ticket work?
- The majority of tickets will be e-ticket or print-at-home tickets. This will allow us to let you enter our venue more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team.
- How can I get to the theatre?
- Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed.
- What should I bring?
- Please keep your belongings to a minimum and with you at all times.
- What else are you doing?
- To keep you safe, we will be cleaning our venue before every performance and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so our staff at the theatre will guide you and there will be announcements instructing you what to do. Please use the hand sanitiser stations when you enter and exit the theatre.
- What happens if I feel ill and can’t use my ticket?
- We will be ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party feels ill, there’s no need to worry. We may allow you to exchange tickets even closer to the performance time – please make sure to check.
- What should I do if I become unwell after my theatre visit?
- In common with all UK theatres, this venue is working with the government to ‘Test And Trace’. If you display COVID-19 symptoms, you are required to inform your point of purchase.
Thank you so much for your cooperation.
Health & Safety Responsible Person
Thame Players Theatre