Our Response to Coronavirus
7 September 2021
We understand that some people may feel anxious about returning to public spaces. There are some great tips on how to manage COVID related anxiety and worry from the NHS here.
After stringent scrutiny, we were granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' marque. Click on the marque to view their video which explains the steps that we will be taking to protect you, our staff and our actors.
- How will my ticket work?
- The majority of tickets will be e-ticket or print-at-home tickets. This will allow us to let you enter our venue more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team.
- How can I get to the theatre?
- Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed.
- What should I bring?
- Please keep your belongings to a minimum and with you at all times.
- Will I have my temperature checked?
- We may be taking temperature checks. If we assess that your temperature is 37.8C or higher, you and those who were to be part of your group of tickets will not be allowed to enter the venue and the face value of your tickets will be refunded or exchanged.
- Will I need a face covering?
- In line with government guidance with regards to face covering indoors, we strongly recommend that you continue to wear face coverings out of respect for fellow audience members and our staff when coming into our theatre and especially when moving around the theatre. If you are exempt from wearing a face covering it would help our front of house staff and fellow audience members if you wear an exemption lanyard which can be downloaded here.
- Will I be able to buy interval refreshments?
- The current plan is that you can order beverages on your way in and these will be brought to you in your seats. Please check if it is possible to pre-order your interval drinks and confectionery to minimise contact with others. We would prefer it if transactions were cashless and there may be a one-way system in place.
- What are the social distancing rules?
- As of 19 July, theatres have been able to open at full capacity so you will be sitting next to other people. We ask you to maintain a safe social distance where possible when queuing to take your seats and moving around the theatre. You may need to pass someone to take your seat in a row – to mitigate risk we recommend wearing your face covering while moving around the theatre.
- What else are you doing?
- To keep you safe, we will be cleaning our venue before every performance and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so our staff at the theatre will guide you and there will be announcements instructing you what to do. Please use the hand sanitiser stations when you enter and exit the theatre.
- What happens if I feel ill and can’t use my ticket?
We will be ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party feels ill, there’s no need to worry. We may allow you to exchange tickets even closer to the performance time – please make sure to check.
Please do not attend the venue if you:
- believe you may be infected with COVID-19;
- have experienced symptoms in the last 14 days;
- have been in close proximity to anyone who has experienced symptoms in the last 14 days;
- have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
- have been instructed to self-isolate.
- What should I do if I become unwell after my theatre visit?
- All theatre venues are working with the government to ‘Test And Trace’. If you display COVID-19 symptoms, you are required to inform your point of purchase.
Thank you so much for your cooperation.
Health & Safety Responsible Person
Thame Players Theatre