Our Response to Coronavirus
4 January 2021
We have been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark.
Here are some things you may want to know.
- How can I get to the theatre?
- Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed.
- How will my ticket work?
- Every ticket must be purchased in advance as an e-ticket or print-at-home ticket. This will allow us to let you enter our venue more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team. Tickets are available in fixed groups, usually 1, 2, 3 or 4 tickets are seated together and each group is distanced from the other groups.
- Will I need a face covering?
- We will be ensuring that face coverings are worn unless you are exempt.
- What should I bring?
- Please keep your belongings to a minimum and with you at all times.
- Will I be able to buy interval refreshments?
- Please check if it is possible to pre-order your interval drinks and confectionery to minimise contact with others. Transactions will usually be cashless and paperless, and there may be one way systems in place.
- Will I need to have my temperature checked?
- We may be taking temperature checks. If we assess that your temperature is 37.8C or higher, you and those who were to be part of your fixed group of tickets will not be allowed to enter the venue and the face value of your tickets will be refunded or exchanged.
- What are the social distancing rules?
- At the moment, we are socially distanced. We have done this by taking seats off sale. In line with government guidelines, audiences are separated into social bubbles. Whilst the capacity in the auditorium has been greatly reduced, you may need to pass someone to take your seat. Please mitigate any risk by keeping your face covering on at all times. We also ask you to maintain a safe social distance around the building and when you are queuing to take your seats.
- What else are you doing?
- To keep you safe, we will be cleaning our venue before every performance and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so the helpful staff at the theatre will guide you. Please use the hand sanitiser stations when you enter and exit the theatre. Following the performance, Stage Door activities such as photographs with the performers or autograph signing may be restricted.
- What happens if I feel ill and can’t use my ticket?
We will be ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party feels ill, there’s no need to worry. We may allow you to exchange tickets even closer to the performance time – please make sure to check.
Please do not attend the venue if you:
- believe you may be infected with COVID-19;
- have experienced symptoms in the last 14 days;
- have been in close proximity to anyone who has experienced symptoms in the last 14 days;
- have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
- have been instructed to self-isolate.
- What should I do if I become unwell after my theatre visit?
- All theatre venues are working with the government to ‘Track And Trace’. If you display COVID-19 symptoms, you are required to inform your point of purchase.
Health & Safety Responsible Person
Thame Players Theatre
5 November 2020
We continue to stay closed in line with government guidance.
6 May 2020
We are pleased to announce that the remainder of this years planned Thame Players productions are merely postponed until 2021. We hope that the next Thame Players production will be our pantomime sometime this winter. Until then visit our new YouTube channel where we will bring you both a look back at some past productions and some new performances to entertain you at home.
17 March 2020 16:00
In line with government recommendations we have taken the decision to cancel all shows at Thame Players Theatre until the end of June. Decisions on July and onwards will be made nearer the time when we see how the virus is progressing and what the government is telling us.
Any further updates will be posted here.
17 March 2020
In line with current government and NHS advice, we will be cancelling some upcoming shows. This website and our TicketSource shop will be updated as this happens.
We continue to assess the situation on a daily basis.
When we are open we are taking some additional steps to help decrease the risk of passing anything to others. These are:
- 1) We are asking all of our visitors to please bring plenty of tissues with them. We are endeavouring to have a small number of the handy packets of tissues for sale at cost price (probably about 20p) but these may sell out quickly.
- 2) You will notice additional signage encouraging all of our visitors to wash their hands for longer and with more frequency.
- 3) For our long-suffering male customers, we now finally have hot water in the gentlemen's toilet - indeed all of our washrooms are well stocked with soap, hot water and paper towels. If you find anything lacking, just report it to a member of staff.
- 4) Remember that most of the time our disabled toilet is unused - so please make use of it to help cut the queuing times.
- 5) In between shows, the public areas such as door handles, taps, the bar, etc. will be wiped down with disinfectant. So please excuse any 'hospital' smell - we're doing our best to protect you.
- 6) We would ask that you do not shake hands or kiss members of the cast - we need to protect their health as well.
- 7) Finally we would ask that if you know that you are already ill, please do not come to the theatre, but stay in the warm and call NHS 111 or visit https://111.nhs.uk/covid-19. Remember that before you call them, sit down and get comfortable - you might be on hold for a long time.
In the event that we cancel a show, you will of course be refunded.
We look forward to welcoming you in the future.
Health & Safety Responsible Person
Thame Players Theatre